I.T Help Desk

Lets.Get.That.Fixed

Have question? Our LADDIT can help you find answers.

Guidelines for ticket priorities

HIGH
  • No Internet 
  • Computer won’t turn on at all 
  • My computer has a blue/black screen 
  • Printer/Copier/Scanner not working at all 
  • Lost/Stolen Keyfob or Equipment (Should also email/call IT) 
  • None of our tablets are working. 
  • My PC seems to have a virus 
  • My Management RDS password expired and I cant get in.  
  •    
Med
  • Connection is slow 
  • Fax issue 
  • Website/Training/Therap – cant log in or forgot password 
  • Therap – User Privelage update (can also contact supervisor) 
  • One of the PCs wont connect to the internet, but we have a backup PC. 
  • One of my tablets isnt working correctly, but we do have a backup tablet.  
  • Can’t print or scan inside of the RDS system but I can outside.  
  • The wifi is down but we can get on our computer still.  
  • My staff RDS password expired and needs renewed.
Low
  • Need to move computer equipment 
  • Training Site – Need enrolled in a course 
  • We need an app installed on our tablet 
  • Our tablet needs updated, but it working just fine. 
  • My printer only prints one page at a time.  
  • I can’t remember my wifi password 
  • I would like new equipment 

Remote Support Connection

Be cautious if you receive unsolicited
requests to access LADD computer.
Only join support sessions with LADDIT Department

LADDIT Technical Support

Are you experiencing technical difficulties? Tell us how we can help you. Submit a ticket by clicking on the icon above.

Therap Help and Support

Click above for Therap Help for user guides.

Multi Factor Authentication for Office 365

IT Department Program Review

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