Quality Assurance
STRATEGIC PLANNING
Strategic Planning is part of the Continous Quality Improvement process for LADD. The Steering Committe, Board of Directors and Quality Assurance Department revise the plan according to the ever-changing environment in which we provide services. The Strategic Plan is reviewed each month during the Steering Committee Meeting to ensure we are achieving progress towards the goals that have been set. Goals are determined through analysis of Satisfaction Survey results, Committee Meetings, regulatory inspections, Family Staff Meetings, Person Centered Planning process, Quality Assurance data collections, and Risk Management.
The Strategic Plan is available to view by clicking here
QUALITY IMPROVEMENT PLAN
LADD has an extensive Quality Improvement Plan that is monitored on a monthly basis by the QA Department and the Steering Committee. Some of the following items are tracked through the QI Plan: staff training, Adult Foster Care (AFC) agreements, SIH Leases, revised and deleted forms, Community Accessibility, Quality of Life Surveys, Incident Reports, Recipient Rights Complaints, PCP dates, Emergency Management Committee, Community Integration, Person Centered Planning satisfaction, Guardian, Family and Friend contacts, Barrier Removal & Modification Review, and staff retention efforts and turnover rates to name a few. The QI Plan guides the Board of Directors, Steering Committee, Management, and Professional Care Technicians in providing services with high quality standards. A hardcopy of the QI Plan is also available at the Corporate Office.
The Quality Improvement Plan is available to view by clicking here
PERSON CENTERED PLANNING GOALS
The PCP process assists the person in planning the life they aspires to have, considering various options such as, taking the individual’s goals, hopes, strengths, and preferences and weaving them into plans for the future. Through PCP, a person is engaged in decision making, problem solving, monitoring progress, and making needed adjustments to goals and supports and services provided in a timely manner. PCP is a process that involves support and input from those people who care about the person doing the planning. The PCP process is used any time an individual’s goals, desires, circumstances, choices, or needs change.
In an effort to continuously improve our services and to ensure that we are meeting the needs of everyone supported, LADD tracks/monitors the Person Centered Plan Satisfaction Checklist, 30 Day Post Review, Accessibility Checklist- Barrier Removal & Modification Reviews, and My Quality of Life Surveys.
COMMUNITY INTEGRATION
Every person will have opportunities for growth and community integration. Each person will have community access and integration opportunities. The community access must meet the minimum standard set for each service and maximize opportunities for individuals through choice in services.
SERVICE REVIEWS
Service Reviews are completed to increase awareness of the activities that occur in the location before, during and after regular business hours to ensure high quality services. All shifts within the SIH and Specialized Residential service types are observed using a Service Review Service Review goals are monitored as part of the Quality Improvement Plan.
ACCESSIBILITY MODIFICATION & BARRIER REVIEW
It is the policy of LADD to identify and remove barriers that limit a person’s access to their community, to engage in employment practices that do not discriminate and to create an open and accessible environment for all stakeholders; within LADD and the broader community. Areas reviewed include but are not limited to; attitudinal, architectural, employment, transportation, communication, environmental, financial, cultural, community integration and technological.
All employees of LADD are committed to promoting accessibility and removing barriers to accessibility
GUARDIAN AND FAMILY CONTACT
LADD is committed to encouraging guardian and family contact on a regular basis, as well as advocating for Natural and Community Supports through the Person Centered Planning process. Guardian, family and friend contacts consist of interactions between the person supported, manager, family and friends of the person supported. This can be an 'in-home' or out of home contact, telephone call, letter or card in the mail just to name a few. A Natural Support can be a phone conversation, visit, sending or receiving mail from family or friends, or any assistance or support that is provided by a person who is not paid to provide the support. LADD staff may be counted as a Natural Support if the contact occurs outside of regular working hours, while not on shift. If you would like to provide a Natural Support for anyone receiving services from LADD, please contact our Corporate Office for assistance.
CULTURAL COMPETENCY AND DIVERSITY PLAN
LADD is committed to establishing multicultural principles and practices throughout our organizational systems as we work towards the critical goal of developing a culturally competent service system. The purpose of the LADD Cultural and Linguistic Competency Plan is to reduce disparities and increase access
to care and employment by identifying how we assess and execute the provision of quality, culturally competent services.
The Cultural Competency and Diversity Report and Plan
is available to view by clicking here.
Appendix A. Census Data weblink is available to view by clicking here
BOARD LEADERSHIP POLICY
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